Last week our internet and phone (both by suddenlink) went down for about 24 hours and somethng went wrong with the Netflix shipping and it was a 5 day turn around on our movies instead of 2 or 3.
I had to call Suddenlink and after running through their phone maze they told me they would report that I had a problem but they didn't really see that had a problem but if it persisited to call back. The technician told me I might try rebooting my computer. (very helpful) Later when I called again, there was a snotty answering machine telling me that service was down in Lindale and that they would get it up as soon as possible and quit calling . . . that was the gist anyway.
Netflix on the other hand, wrote to me to tell me something was wrong, apologized, told me exactly what to expect and were giving me a 15% discount on this month's service and then wrote me again to tell me everything was back in working order and apologized again.
I had to call Suddenlink and after running through their phone maze they told me they would report that I had a problem but they didn't really see that had a problem but if it persisited to call back. The technician told me I might try rebooting my computer. (very helpful) Later when I called again, there was a snotty answering machine telling me that service was down in Lindale and that they would get it up as soon as possible and quit calling . . . that was the gist anyway.
Netflix on the other hand, wrote to me to tell me something was wrong, apologized, told me exactly what to expect and were giving me a 15% discount on this month's service and then wrote me again to tell me everything was back in working order and apologized again.I realize they don't offer the same product but it was hard not to make comparisons on their customer service.
1 comment:
Hello. I work at Suddenlink's corporate HQ. I'm sorry you had a bad experience with our company recently. We are constantly working to improve our customer service. If you encounter future issues -- and those issues are not resolved in a timely, cordial manner -- please let me know. I can be reached at: pete.abel@suddenlink.com. You can verify who I am at this page: http://www.suddenlink.com/about/executives/abel/.
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